Meet Christelle Kimana Kamanzi, our Call Center agent responsible for bringing new leaders to our Relay Community Network project. We asked her to share her perspective on the impact of the work she carries out.
“I’ve been working with REFUNITE for almost two years now and my experience has been exciting. My day-to-day work involves identifying potential leaders and inviting them to join the Relay Community Network. I’ m currently focused on the network expansion into Cameroon, the Central African Republic, and Nigeria.
I believe the Relay Community Network is a treasure we have at REFUNITE because it’s an effective communication channel to reach out to off-the-grid communities with important information. It’s amazing to see how community leaders – both refugees and host community members – are always willing to go the extra mile to help their people to be reached with lifesaving information, especially during the COVID-19 pandemic.
We also receive alerts about floods and landslides that affect people’s houses, rebel attacks, new virus outbreaks, missing people among other events that require sometimes local, national, and even international intervention. Hence, it’s rewarding to know that leaders reach out to us with hope and trust, knowing that they will be helped.
So, for me, this is more than just a job, it’s an opportunity to serve humanity and make the world a better place. I enjoy using my language skills (French, English, Swahili, Kinyarwanda, and Kirundi) to communicate with people across different cultures in Africa and give them access to a wider network of community leaders.
I’m Rwandese by nationality, born in the Democratic Republic of Congo, and currently live in Kenya with my husband and two beautiful daughters. I’m a Commonwealth Scholar, pursuing a Master’s degree in International Development (Conflict, Security, and Development) Distance Learning from the University of Birmingham, UK.”